Salon: Rebooking Cycle
Fill the diary by asking at the right time
By LUCY·Salons and beauty
For salons, barbers, beauty and wellness studios. After every appointment the client gets aftercare tips, then a nudge to rebook when they are due, then a gentle win-back if they have gone quiet. A cancelled appointment tells your team so the slot can be offered to someone else.
What you get
- Aftercare advice the day after, so clients feel looked after
- A "time to rebook?" nudge about three weeks later
- A win-back message for clients who have gone quiet
- Cancelled slots flagged so they can be refilled
about 6 hours saved a month
How it works
Exactly what each automation does, in order. You can change all of it after installing.
Rebooking Cycle: aftercare and rebook
When a session is completed
Wait 1 day
Email: "Looking after your results"
Wait 20 days
Email: "Time for your next appointment?"
Wait 40 days
Email: "We would love to see you again"
Rebooking Cycle: cancelled slot
When a booking is cancelled
Notify your team: "[name] cancelled an appointment. The slot may be free to offer to som…"
Create a task: "Refill the slot [name] cancelled"
Before you switch it on
- Replace the aftercare text with advice for the treatments you offer
- Change the waits to your clients' usual rebooking cycle (edit them on the Automation page)
- This pack sends no cancellation email, so it pairs with Booking Journey
Questions
Do I need a LUCY account?
Yes, a free one. If you do not have one yet, create it from your install link. Your purchase is then switched on in the workspace you choose.
Can I change it?
Yes. A pack is a set of ordinary automation rules. Read them, edit the wording, pause or delete any of them.
Can I get a refund?
Yes, any time before you install it.