Gym: First-month Retention
Keep new members past the point most people quit
By LUCY·Gyms and studios
For gyms, studios and personal trainers. New members get a check-in after two days, a personal check-in task from your team at two weeks, and a "your first month" message at day thirty. A cancelled session creates a task, because that is the earliest sign a member is slipping.
What you get
- A friendly check-in two days after joining
- A personal check-in task from your team at two weeks
- A "your first month" message at day thirty
- A task when a member cancels a session
about 7 hours saved a month
How it works
Exactly what each automation does, in order. You can change all of it after installing.
Member Retention: first month
When a new client is added
Wait 2 days
Email: "How are your first days going?"
Wait 12 days
Create a task: "Check in with [name]: two weeks in"
Wait 16 days
Email: "Your first month"
Member Retention: cancelled session
When a booking is cancelled
Create a task: "Reach out to [name]: cancelled a session"
Before you switch it on
- Put your trainers' names and how to book a session in the check-in emails
- This pack starts after two days, so it pairs with New Client Welcome without doubling the welcome
- Decide who owns the two-week check-in task
Questions
Do I need a LUCY account?
Yes, a free one. If you do not have one yet, create it from your install link. Your purchase is then switched on in the workspace you choose.
Can I change it?
Yes. A pack is a set of ordinary automation rules. Read them, edit the wording, pause or delete any of them.
Can I get a refund?
Yes, any time before you install it.