Care & Safeguarding Safety Net
Nothing serious waits for someone to notice
By LUCY·Care providers
For care and support providers. Every incident raises a review task; high-severity incidents alert the team straight away; safeguarding concerns and uncovered shifts each get an alert and a task so none sits unseen.
What you get
- A review task and an alert for every incident
- An urgent alert and 24-hour review task for high or critical incidents
- An alert and a task for every safeguarding concern
- An alert and a find-cover task for every uncovered shift
about 6 hours saved a month
How it works
Exactly what each automation does, in order. You can change all of it after installing.
Care Safety Net: incident logged
When an incident is logged
Notify your team: "Incident logged: [title] ([severity])."
Create a task: "Review incident: [title]"
Care Safety Net: serious incident
When an incident is logged
Only carry on if the details match
Notify your team: "URGENT: a [severity] incident was logged: [title]. Please review now."
Create a task: "Urgent review within 24 hours: [title]"
Care Safety Net: safeguarding concern
When a safeguarding concern is raised
Notify your team: "A safeguarding concern was raised ([priority] priority)."
Create a task: "Review the safeguarding concern"
Care Safety Net: uncovered shift
When a shift has no cover
Notify your team: "A shift on [shift date] has no cover."
Create a task: "Find cover for the shift on [shift date]"
Before you switch it on
- Assign the review tasks to your registered manager or safeguarding lead
- Use with the Care module (incidents, safeguarding, rota)
Questions
Do I need a LUCY account?
Yes, a free one. If you do not have one yet, create it from your install link. Your purchase is then switched on in the workspace you choose.
Can I change it?
Yes. A pack is a set of ordinary automation rules. Read them, edit the wording, pause or delete any of them.
Can I get a refund?
Yes, any time before you install it.