Order Communications
Customers always know where their order is
By LUCY·Any team that runs on tasks and orders
Confirmation when an order is placed, a dispatch note when it ships, and a review request a few days after it is delivered. Fewer "where is my order?" messages, more repeat customers.
What you get
- An order confirmation to every customer
- A dispatch email when the order ships
- A review request three days after fulfilment
about 9 hours saved a month
How it works
Exactly what each automation does, in order. You can change all of it after installing.
confirmation
When an order is placed
Email: "We have your order"
dispatched
When an order is shipped
Email: "Your order is on its way"
review request
When an order is fulfilled
Wait 3 days
Ask the client for a review
Before you switch it on
- Add your returns policy link to the dispatch email
Questions
Do I need a LUCY account?
Yes, a free one. If you do not have one yet, create it from your install link. Your purchase is then switched on in the workspace you choose.
Can I change it?
Yes. A pack is a set of ordinary automation rules. Read them, edit the wording, pause or delete any of them.
Can I get a refund?
Yes, any time before you install it.