Inbox SLA Guard
Never let a customer wait without an answer
By LUCY·Any team that runs on tasks and orders
When a message has sat unanswered past your reply target, the owner is alerted and a task is raised, so slow replies are caught the same day instead of showing up as a bad review.
What you get
- An in-app alert the moment a reply is overdue
- A task so it cannot be lost
about 3 hours saved a month
How it works
Exactly what each automation does, in order. You can change all of it after installing.
overdue reply
When an inbox message is overdue for a reply
Notify your team: "A customer message has gone without a reply past your target. Please…"
Create a task: "Reply to the overdue message"
Before you switch it on
- Set your reply target in the inbox settings so the alert fires when you want it to
Questions
Do I need a LUCY account?
Yes, a free one. If you do not have one yet, create it from your install link. Your purchase is then switched on in the workspace you choose.
Can I change it?
Yes. A pack is a set of ordinary automation rules. Read them, edit the wording, pause or delete any of them.
Can I get a refund?
Yes, any time before you install it.