Booking Journey
Confirmations, thank-yous and rebooking, hands-free
By LUCY·Any business with clients or customers
Clients get a confirmation when they book, a thank-you after the session, and a polite rebooking offer if they cancel. It covers the moments that quietly cost a service business the most repeat work.
What you get
- An instant confirmation for every booking
- A thank-you after the session, with the door open to book again
- A friendly rebooking offer, and a task for you, when someone cancels
about 7 hours saved a month
How it works
Exactly what each automation does, in order. You can change all of it after installing.
confirmation
When a booking is made
Email: "Your booking is confirmed"
thank you
When a session is completed
Wait 2 hours
Email: "Thank you"
cancellation
When a booking is cancelled
Email: "Sorry we missed you"
Create a task: "Offer [name] a new time"
Before you switch it on
- Add your booking link or phone number to the cancellation email
Questions
Do I need a LUCY account?
Yes, a free one. If you do not have one yet, create it from your install link. Your purchase is then switched on in the workspace you choose.
Can I change it?
Yes. A pack is a set of ordinary automation rules. Read them, edit the wording, pause or delete any of them.
Can I get a refund?
Yes, any time before you install it.