Our fix-it promise

If LUCY does not work as described, we fix it free.

Tell us within 30 days and we reply within 1 working day.

Step 1

Tell us

Use Report an issue, at the bottom of the menu in LUCY, within 30 days of the problem. Say what you were trying to do and what happened.

Step 2

We reply

We answer within 1 working day, with what we are doing about it. Working days are Monday to Friday, UK time.

Step 3

We fix it

We fix it at no charge. If we cannot, we tell you plainly why, and what we can do instead.

What it covers

  • A feature in LUCY that does not work the way we describe it
  • An automation or setup we built for you, during the weeks of tweaks included in your package
  • A mistake in something we set up or imported for you

What it does not cover

  • New features or changes beyond what we described. Our setup service can build those.
  • Problems caused by another company's service being down, such as your bank, card processor or social network.
  • Features that belong to a plan you are not on.

This promise sits alongside your legal rights and does not reduce them. Our terms and privacy policy still apply.

Start free